FAQs (frequently asked questions)

Q. Why do you only sell Epson Products?

A. Experience shows that Genuine Epson products are the best for consistency and quality when using Epson printers.

Q. I have made a mistake in my order, can I change it?

A. Our system is fully automated and the picking, packing and dispatch of our shipments is carried out by our logistics company, and they may already have completed your order before you realise your mistake, even if it is only minutes since you completed your order. Contact us immediately by email we will do our best to change your order if it is at all possible, but it may not be, so please order carefully.

Q. Can you deliver on a Saturday?

A. Sorry but we are only able to deliver Monday to Friday inclusive, this is because we have arranged a very good deal with the courier and this is passed on to you in full, but they do not deliver on Saturdays for the shipping charge made.

Q. What if an item I order is out of stock?

A. This does not happen very often, in the unlikely event of it happening your missing item will be put on back order and shipped as soon as we have stock. You will be notified by email of this and when you can expect delivery, should you not wish to wait we will refund the amount paid for that item. There will be no additional charge for delivering the back order when it is available.

Q. Is it possible to open a credit account?

A. Sorry, one of the ways we reduce costs is by removing the administrative costs of running credit accounts.

Q. I need my order NOW can I collect it from you?

A. Sorry, all our stock is in a big warehouse owned and operated by the logistics company they do not operate a personal collection service.

Q. I need an invoice showing the VAT?

A. A VAT invoice will be sent in the post to you, you should receive it about 2 days after the goods, which come with a delivery note from the logistics company.

Q. What are your delivery terms?

A. Please take a look at our delivery terms.

Q Why do I have to order items individually into the cart?

A. We tried other ways of entering quantities, but found this the easiest and most foolproof way of avoiding incorrect orders.